Create your account
Register with your email and a unique password at app.cambackup.com. No username is required. Sign in with email/password, a requested magic link, or a connected available Google provider. If MFA is enabled, complete the authenticator step.
Choose the connection route
For a cloud-reachable source, open Cameras and add the supported connection details. For a private LAN camera, use the LAN gateway guide first. A cloud server cannot reach a 192.168.x.x address on your home network directly.
Test before recording
Run the camera connection test and check decoded video. Save the camera with recording off, open live view, and confirm that the picture belongs to the intended device. Do not publish a share to test a private camera.
Verify recording separately
Review the recording entitlement, capture settings and available plan. Start an entitled recording, wait for confirmed footage, and open its timeline. Create a short clip and play the downloaded result. Live viewing success does not prove recording success.
What success looks like
You can view current video, identify the intended camera, and—when recording is entitled—play a new saved segment.
If it does not work
Check model/firmware support, credentials, source type and network reachability. A responding URL may be a login page instead of video. Contact support with the model, time and safe error text, never passwords or a credential-bearing URL.
Contact CamBackup support with safe error text, time/timezone and the steps tried. Never send passwords, tokens, OTPs, recovery codes or credential-bearing camera addresses.