Stop acquisition
Stop recording and close active live acquisition before editing capture settings. A busy response means the settings cannot safely change yet. Wait for the camera to settle.
Edit the policy
Draw fixed opaque masks over source areas that should be hidden. Decide explicitly whether audio is needed. Masks follow source coordinates, so moving the camera requires another review.
Save once
Save the current policy revision. If someone changed it in another session, reload and review rather than overwriting their changes. Enable the intended acquisition again.
Check fresh outputs
Inspect new live video, a newly recorded segment and a fresh snapshot or clip. Listen to an exported video to verify audio policy; browser mute does not remove a stored audio track.
What success looks like
New cloud output excludes the masked area and follows the intended audio policy.
If it does not work
Old footage and downloads are not retroactively redacted. Local gateway preview precedes cloud masks. Stop acquisition and recheck the policy if the actual new output differs.
Contact CamBackup support with safe error text, time/timezone and the steps tried. Never send passwords, tokens, OTPs, recovery codes or credential-bearing camera addresses.