Step-by-step support · Recording

Create snapshots and animated recorded previews

Choose the right still or short animated output and verify its source.

Choose the output

Use a still snapshot for a single image. For an animated recorded preview, select the bounded recorded interval and the available GIF option. The GIF workflow reads saved segments; it cannot fill a gap using a live camera.

Check the policy

Review current privacy masks and automatic-preview preferences before creating output. Previously saved media does not change when a new policy is saved.

Wait for completion

Follow the job state, then open the snapshot gallery result. GIF animation starts explicitly in the gallery; camera cards and privacy-editor thumbnails stay still.

Download and review

Download the result through CamBackup and verify the expected scene, interval and visible masks. If face analysis is enabled, treat its bounded samples as review aids rather than a complete identity record.

What success looks like

A still or animated result shows the intended owned source and respects the applicable output policy.

If it does not work

Recorded previews require actual confirmed segments within the supported bounds. A missing source or failed job must not silently fall back to another live camera.

Still stuck?

Contact CamBackup support with safe error text, time/timezone and the steps tried. Never send passwords, tokens, OTPs, recovery codes or credential-bearing camera addresses.

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Reviewed 17 October 2026 · English